Refund policy
RETURNS & SATISFACTION GUARANTEE
We stand behind our products.
If you’re not satisfied with your purchase, we’ll make it right — simple as that.
30-DAY SATISFACTION GUARANTEE
If you’re not happy with your order, contact us within 30 days of delivery.
You don’t need to return the product.
Depending on the situation, we may offer:
- A replacement
- Store credit
- A refund
Our goal is to make sure you’re taken care of.
ELIGIBILITY
To keep things fair, the following conditions apply:
- Applies to first-time purchases only
- Limit one claim per customer
- Product must be used as directed
- Bulk orders / multi-product bundles may not be eligible
- Shipping costs are non-refundable
We reserve the right to deny requests that do not meet these conditions.
DAMAGED OR INCORRECT ORDERS
If your order arrives damaged or you received the wrong item, we’ll fix it immediately.
Please contact us within 7 days of delivery and include:
- Your order number
- A photo of the issue
We’ll send a replacement at no additional cost.
ORDER ISSUES & SUPPORT
If something isn’t right, we’re here to help.
Contact us at:
support@ektanutrition.com
We typically respond within 24–48 hours.
IMPORTANT NOTES
- We do not require returns for opened products
- We do not accept physical returns due to safety and quality reasons
- Refunds are issued at our discretion based on the situation
OUR PROMISE
We’re not here to make things complicated.
We’re here to build products that actually deliver — and a brand you can trust.